Leadership Development Solutions

Senior leaders typically recognize the need to consistently invest in upgrading and/or purchasing new software applications, procuring new hardware and equipment, and developing new systems and processes to meet ever-changing organizational needs.

We Say To LEADERS  – Your workforce is NO DIFFERENT!

Invest In Your Employees! Employees need to consistently develop new knowledge and skills as leaders of self and others, in order to respond to ongoing demands, anticipated, and unexpected changes in the workplace.

Building for Success offers training solutions that are designed to address the needs of individual contributors, team leaders, newly promoted and current supervisors, managers, and executives.

faces of employees
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Available Training Courses

Blanchard Channel Partner Black

Building Trust

Summary:  The BT program provides a powerful and easy to understand model that enables employees and managers to build a more trusting environment.

Audience:  Leaders and Individual Contributors

Modalities Available

Duration

F2F

1/2 Day

Virtual Facilitator Led

Two, 2-hour Sessions

Digital:

Online Overview

35 minutes

Clicks

Microlearning Activities

Full Description

Trust is core to how people work together, listen to one another, and build effective working relationships. Building Trust focuses on helping individuals establish, strengthen, or repair trust perceptions. This program provides a framework and language for increasing trust by learning the Elements of Trust model, practicing trust-building behaviors, and using the tools to have robust conversations about trust-eroding behaviors that impact personal, team, and organizational productivity. BT Virtual provides the same engaging materials and key concepts taught in the face-to-face session. BT Online Overview is self-paced instruction that introduces learners to the core concepts of BT. BT Clicks is self-paced and provides a variety of micro-activities for just-in-time learning or reinforcement of training.

Objectives
  • Understand the elements of trust, trust-eroding behaviors, and what to do to build and sustain trust
  • Create a personalized action plan for becoming a more trustworthy leader
  • Demonstrate skills in communication for purposes of enhancing trusting relationships with direct reports
  • Demonstrate trustworthy behaviors to facilitate employees’ higher levels of commitment, creativity, and productivity.
Training Methods & Assessments

Videos, Group and Individual Activities, Large and Small Group Discussion, Skill Building, Case Studies, Role Playing, Practice, Trust Building Questionnaire

Coaching Essentials® (CE)

Summary:  Leaders learn how to utilize coaching as a way of helping their direct reports or team members develop and ultimately increase productivity.

Audience:  Leaders and Individual Contributors

Modalities Available

Duration

F2F

1 Day

Virtual Facilitator Led

Three, 2-hour Sessions

Digital:

Online Overview

35 minutes

Clicks

Microlearning Activities

Full Description

Coaching Essentials® is an interactive and transformational learning experience designed to help managers and leaders integrate coaching skills into their leadership style. This includes drawing out ideas and solutions, collaborating and focusing on the development of people by using supportive behaviors, while achieving the organization’s goals. CE is a learning process that takes place over time. Classes can be on-site or virtual, are interactive, and focus on applying the coaching concepts. Facilitators will role-model coaching behaviors throughout the process, as they know the challenges of leading and managing people. Three follow-up coaching sessions are required, allowing participants to work with a professional coach for a deeper understanding and greater application of the material. CE Virtual provides the same engaging materials and key concepts taught in the face-to-face session. CE Online Overview  is self-paced instruction that introduces learners to the core concepts of CE. CE Clicks is self-paced and provides a variety of micro-activities for just-in-time learning or reinforcement of training.

Objectives
  • Use coaching to accelerate team progress toward organizational objectives
  • Create an environment of trust that supports the development and growth of others
  • Apply a coaching process that results in clear agreements and initiates action
  • Use communication skills that develop self-reliance in others.
Training Methods & Assessments

Group Discussion, Skill Practice, Case Studies, Roleplaying, Demonstration, Coaching

Conversational Capacity® (CC)

Summary:  CC helps learners feel comfortable engaging in constructive, non-judgmental dialogue when challenges or conflict arise.

Audience:  Leaders and Individual Contributors

Modalities Available

Duration

F2F

1 Day

Virtual Facilitator Led

Three, 2-hour Sessions

Digital:

Online Overview

35 minutes

Clicks

Microlearning Activities

Full Description

Just think how performance and productivity will improve if ineffective conversations can be avoided. In many instances when a challenging conversation arises, natural defense mechanisms kick-in making honest and open dialogue difficult. Often times individuals do not have the awareness or skills to work through these types of situations. Ineffective communication can throw conversations off-track, hinder progress, and diminish opportunities for creativity, collaboration, and innovation. CC will help teams have open and productive dialogue that results in collaboration and high-quality conversations. CC teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find best solutions. CC Virtual provides the same engaging materials and key concepts taught in the face-to-face session. CC Online Overview  is self-paced instruction that introduces learners to the core concepts of CC. CC Clicks is self-paced and provides a variety of micro-activities for just-in-time learning or reinforcement of training.

Objectives
  • Develop individuals’ capacity to perform under pressure
  • Develop individuals’ capability to address tough issues in constructive ways
  • Facilitate individuals and teams’ ability to work together to make informed decisions
  • Increase individuals’ ability to collaborate with others.
Training Methods & Assessments

Videos, Group Activities/Debrief, Group Discussions, Individual Reflection, Skill Building, Role Playing, Practice

First-time Manager™/Blanchard Management Essentials® (FTM or BME)

Summary:  FTM/BME teaches the mindset, core conversations, and communication skills needed to ensure new supervisors/managers are fully equipped to support direct reports or team members.

Audience:  First-time Supervisors or Managers and Acting Supervisors or Managers

Modalities Available

Duration

F2F

1 Day

Virtual Facilitator Led

Three, 2-hour Sessions

Digital:

Online Program

Two hours with optional debriefs

Full Description

You want your managers to be effective leaders who run productive, motivated teams and improve business performance overall. Managing people is a huge responsibility and a great honor. It can be a dramatic shift for the first-time manager making a transition from individual contributor to a leader of people. The skills a person used as an individual may not serve him or her as a leader. The failure rate for first-time managers can be staggering; however, with the right tools, skills, and training, individuals can beat the odds and make the shift from successful individual contributor to successful first-time manager. When your managers have the skills they need, they will form better relationships and bring out the best in their people. Don’t let ineffective management skills cost your organization time, people, and money. FTM/BME Virtual provides the same engaging materials and key concepts taught in the face-to-face session. FTM/BME Online Program is a self-paced program that provides new supervisors and managers with the skills they need to step into their new roles. Learners will have assignments, learning activities, videos to watch, and use engaging participant materials.

Objectives
  • Demonstrate the four-conversation framework for understanding conversations needed to manage people and performance
  • Demonstrate the essential communication skills and manager mindset needed to create positive, productive relationships
  • Equip managers for the challenging transition from individual contributor to new manager.
Training Methods & Assessments

Videos, Group Activities/Debrief, Group Discussions, Individual Reflection, Skill Building, Role Playing, Practice

Leading People Through Change® (LPTC)

Summary:  LPTC positions leaders to realize successful organizational change or effectively manage smaller scale change because leaders learn how to respond to employees’ stages of concerns.

Audience:  Leaders

Modalities Available

Duration

F2F

1 Day

Virtual Facilitator Led

Four, 2-hour Sessions

Digital:

Online Overview

35 minutes

Clicks

Microlearning Activities

Full Description

Organizational change is a fact of business life. Reorganizations, mergers and acquisitions, technology implementations, and other business initiatives are disruptive because they require large numbers of people to change their behavior at the same time. You want to successfully navigate change initiatives without derailing productivity or morale. It can be frustrating to see change efforts fail because managers don’t have the resources or skills to guide their people through change. Failed or stalled change initiatives waste time, money, reduce productivity and engagement, and increase employee turnover. It doesn’t have to be this way. Our LPTC program teaches your executives and managers how to lead successful change efforts by understanding the predictable stages of concern and adjusting their leadership style. Being able to successfully navigate change, positively affects morale, builds momentum towards key goals, and gets results faster. LPTC applies to all types of change initiatives. LPTC Virtual provides the same engaging materials and key concepts taught in the face-to-face session. LPTC Online Overview  is self-paced instruction that introduces learners to the core concepts of LPTC. LPTC Clicks is self-paced and provides a variety of micro-activities for just-in-time learning or reinforcement of training.

Objectives
  • Proactively surface and diagnose people’s predictable questions and concerns
  • Demonstrate flexible leadership behaviors
  • Demonstrate an understanding of the predictable stages of concern and adjust one’s leadership style to match the stages of concern
  • Apply the change framework to help team members positively navigate change.
Training Methods & Assessments

Videos, Group Activities/Debrief, Group Discussions, Individual Reflection, Skill Building, Role Playing, Practice, Questionnaire on Change Readiness

Leading Virtually (LV)

Summary:  Whether you are experienced or new to leading virtual teams, LV helps leaders learn the skills they need to build more effective and engaged virtual workers.

Audience:  Leaders

Modalities Available

Duration

Virtual Facilitator Led

Three, 2-hour Sessions

Full Description

Leading in a virtual environment can be tricky for those who are inexperienced and experienced with leading virtual teams. For leaders, it can be harder to establish connections, build rapport and trust in virtual situations. For employees, it can be harder to understand goals and responsibilities as they evolve because of separation from leaders and peers. Unless leaders intervene in an appropriate way, employees can feel isolated, morale can be damaged, and connections to colleagues reduced. LV helps managers with remote staff learn how to keep strong connections, and increase the effectiveness and productivity of their teams and direct reports. This program focuses on teaching leaders to communicate with intentionality, build trusting and supportive relationships, and build resourceful staff members.

Objectives
  • Improve workers’ effectiveness
  • Boost connection to leaders
  • Increase autonomy and empowerment
  • Improve employee engagement
Training Methods & Assessments

Videos, Group Activities/Debrief, Group Discussions, Individual Reflection, Skill Building, Role Playing, Practice

Legendary Service® (LS)

Summary:  LS teaches individuals how to consistently deliver ideal service to internal and external customers.

Audience:  Leaders and Individual Contributors

Modalities Available

Duration

F2F

1 Day

Virtual Facilitator Led

Three, 2-hour Sessions

Full Description

Every company knows how impactful great customer service can be, but few have a proven plan to build a service-oriented culture that will leave a lasting impression on the people they serve. You want a culture that is dedicated to excellent service, where all employees are empowered to resolve issues and provide a great experience for your customers. When employees aren’t trained and empowered with a service mindset, you end up with a culture where employees don’t help each other reach their goals and in turn aren’t taking care of their customers the way they should. Even worse, employees are often afraid to go above and beyond, which can leave customers unsatisfied and looking elsewhere. Our Legendary Service training program teaches your employees how to consistently deliver ideal service that will give their coworkers the help and support they need, keep their customers coming back, and create a competitive advantage for your organization. Internally, people will start treating each other better, and collaboration, innovation, and employee productivity will rise throughout the organization. LS Virtual provides the same engaging materials and key concepts taught in the face-to-face session.

Objectives
  • Develop a personal service vision in alignment with Legendary Service® practices
  • Identify customer needs and wants
  • Demonstrate ability to apply the Legendary Service® model elements for the purpose of building customer satisfaction and loyalty.
Training Methods & Assessments

Videos, Group Activities/Debrief, Group Discussions, Individual Reflection, Skill Building, Role Playing, Practice

The SLII Experience™ (SLII®)

Summary:  Leaders learn the SLII® model, which allows leaders to diagnose the development needs of their people for the purpose of matching leadership style and helping individuals achieve greater levels of performance. 

Audience:  Leaders and Acting Leaders

Modalities Available

Duration

F2F

2 Days

Virtual Facilitator Led

Five, 2-hour Sessions

Blended

Learn: Two 2-hour virtual sessions or one 3-hour online self-study

Practice: 1-day F2F or Three, 2-hour sessions

Digital:

Online Overview

35 minutes

Online Program

2.5 hours with optional debriefs

Clicks

Microlearning Activities

Full Description

Leaders often don’t have the skills to be flexible leaders. SLII® teaches leaders the skill sets they need to guide their people through predictable stages of development and provide them with what they need to be successful. When people develop and apply the leadership skills they need when they need it, performance accelerates, engagement increases, and your organization thrives. SLII Experience Virtual provides the same engaging participant materials, videos, and learning activities taught in the face-to-face session. SLII Experience Online Overview provides learners with a microlearning self-directed experience, enabling learners to view core content videos and SLII® conversations.  SLII Experience Online Program provides core content and main ideas, including leadership tools, behavior practice, and one-on-one conversations. SLII Experience Clicks is self-paced and provides a variety of micro-activities for just-in-time learning or reinforcement of training.

Objectives
  • Leaders will accelerate their development and the development of others
  • Leaders will develop a common language of leadership that results in high-quality conversations with direct reports, team members and colleagues
  • Leaders through goal-setting, diagnosing, and matching will be able to positively influence retention and morale
  • Leaders will become proactive problem-solvers.
Training Methods & Assessments

Pre-work, Group Discussion, Skill Practice, Case Studies, Roleplaying, Games, Leader Behavior Analysis II® Assessment

Self Leadership (SL)

Summary:  SL teaches individuals, especially individual contributors how to become empowered self-leaders.

Audience:  Individual Contributors and Leaders

Modalities Available

Duration

F2F

1 Day

Virtual Facilitator Led

Three, 90-minute Sessions

Digital:

Online Overview

35 minutes

Online Program

2.5 hours with optional debriefs

Clicks

Microlearning Activities

Full Description

Self Leadership training teaches individuals the mindset and skillset to proactively take the reins, achieve their goals, and accelerate their development on their own. This training teaches individuals to: a) become more responsible for their role in the success of organizational initiatives; b) solicit feedback required to develop expertise, problem solve, and ask for direction and support when needed. Self Leadership builds on the world’s most widely taught leadership model, SLII®. By sharing a common language, managers and team members can communicate effectively about development and build more trusting, open relationships. Self Leadership Virtual provides engaging participant materials, videos, and learning activities to teach participants the same key concepts taught in the face-to-face session. SL Online Overview provides self-directed microlearning, enabling learners to get an overview of core content prior to a live workshop. SL Online Program allows learners to go through seven modules at their own pace, learning the essential skills of a self-leader and key concepts of SLII®. SL Clicks is self-paced and provides a variety of micro-activities for just-in-time learning or reinforcement of training.

Objectives
  • Become proactive self leaders
  • Strengthen partnering conversations with others
  • Empower individuals to demonstrate greater autonomy/ownership, execution of key initiatives, higher levels of productivity and sustainable performance, and engagement
  • Provide a common language for learners to have high-quality conversations with their managers to get their needs met.
Training Methods & Assessments

Videos, Group Activities/Debrief, Group Discussions, Individual Reflection, Skill Building, Role Playing, Practice, and Perceptions of Self Leadership Manager Questionnaire

Team Leadership (TL)

Summary:  Team leaders and managers learn a five-step process for enabling teams to become and sustain high-performance.

Audience:  Leaders

Modalities Available

Duration

F2F

1 Day

Digital:

Online Overview

35 minutes

Teaming and Collaboration Online Overview

35 minutes

Full Description

Imagine teams that work together efficiently, find solutions to complex problems, and consistently produce superior results throughout the organization. Blanchard’s Team Leader program, based on SLII®, teaches managers to diagnose their team’s development and apply the right leadership style to build and sustain high performance teams. By teaching managers these leadership skills, you can significantly improve your teams’ ability to execute, produce results, and adapt to whatever arises. TL Virtual provides the same engaging participant materials, videos, and learning activities taught in the face-to-face session. TL Online Overview provides self-directed microlearning, enabling learners to get an overview of core content for the team leader with a focus on leadership behaviors prior to a live workshop. Teaming and Collaboration Online Overview provides a self-paced overview of core content with a focus on the team member and team interactions.

Objectives
  • Teach team leaders how to provide clarity and build trust.
  • Enable team leaders to diagnose where their team is and what they need.
  • Enables team leaders to apply appropriate leadership actions to move the team to high performance.
Training Methods & Assessments

Videos, Group Activities/Debrief, Group Discussions, Individual Reflection, Skill Building, Role Playing, Practice

Interested in Leadership Development Solutions?

Please contact us to obtain additional information and to schedule a free 30-minute consultation call.